Key components of Redwood solutions for the Financial Sector

Avaya MultiVantage Express

An all-in-one Intelligent Communications solution with powerful integrated messaging, mobility, unified communications and contact centre applications all built in. MultiVantage Express supports both IP and traditional telephony, and scales up to 500 users, 10 sites, and 240 trunks giving businesses room to grow. What’s more it installs on a single server, making it simple to deploy and manage. And in spite of its advanced functionality, MultiVantage Express is a highly affordable solution delivering low total cost of ownership – especially with Redwood’s current 0% finance offer

FSA-compliant Call Recording

Redwood’s extensive range of voice recorders is compatible with all Avaya communications solutions and an ideal way to ensure that the business communications carried by MultiVantage Express remain compliant with FSA, SEC and internal requirements. Our recording solutions can achieve up to 250 concurrent VoIP recordings and manage any mix of recording inputs – up to 256 per server – with unlimited recording capacity when multiple recording servers are deployed.

Broadband Connectivity

Redwood provides outstanding broadband connectivity and managed datacentre services, specifically designed to meet the stringent demands of the financial community, over COLT’s award-winning, Europe-wide corporate voice and data network. This wholly owned and managed network connects 20 European stock exchanges, provides the payments infrastructure of 13 central European banks, and delivers the highest standards of business performance, regulatory compliance and reduced business risk. We can also now offer low latency connectivity to Turquoise, the new European equities trading venue.

Trading Turrets

Redwood offers a choice of cutting edge SIP Trading Turrets, each specifically designed to meet the differing needs of financial traders. High end devices can manage up to 27 simultaneous conversations, with 6 handsets and 24 speaker channels, presented via a fully customisable touchscreen user interface, while our standard package offers the best price/quality ratio on the market. Unlike traditional voice trading systems our Turrets integrate directly with the Avaya MultiVantage Express. As a result there is no proprietary central equipment, thereby reducing management overheads and running costs as well as improving overall reliability.

Disaster Recovery Call Routing

Redwood’s call routing technology provides quick and easy access to a call routing console through which you can create/edit and submit inbound call routing plans, rerouting DDI/DID numbers individually to any alternate locations. You also enjoy fast access to productivity-enhancing online call statistics, such as how many customer calls are getting through and when peak periods of activity are occurring.